Want to send quick, personal video messages directly to customers and convert more leads?
Bonjoro is a tool you can use to leverage the power of the smartphone to help you convert and retain more customers through personal videos. When you get a customer inquiry, you’ll receive a notification via your phone. You can very quickly send them a personalised video, thanking them for getting in touch and answering their question, welcoming them aboard or promising to follow up on their query. You can also use Bonjoro to follow up on emails or send birthday/anniversary good wishes. It is up to you how creative you want to be and the message you include.
How Businesses Use Bonjoro
There are many different ways you can use Bonjoro in your business. You can use it to convert more leads, activate new customers, retain existing customers and grow your business.
Here are five different ways businesses can use Bonjoro:
Engage outbound prospects
Bonjoro makes it easier to reach out to prospects and convert them into customers. Instead of sending generic pitch emails, personalise your outreach by adding custom videos in your emails. By taking the time to send a personal video, you’ll cut through the noise in your prospects’ inbox, boosting your chances of getting a reply and closing the deal.
Convert inbound leads
Although inbound leads tend to be warmer than outbound leads, they still do not guarantee a sale. You need to build rapport if you want to successfully convert inbound leads. Sending custom videos will help you stand out in their inbox, spark that human connection, and make sure that they engage with you.
Use Bonjoro to send a personalised video welcoming them by name, showing that you understand their business challenge, and explaining how you can help them solve it. Then be sure to add a call to action on your Bonjoro video to drive the next step from your lead; whether that’s booking a demo, hopping on a call, or something else that will lead them to success.
Reduce “no-shows”
After capturing new sales leads, the next step is locking in some time to meet and hope they show up or don’t cancel on you at the last minute. Bonjoro puts an end to no-shows by allowing you to send personal reminder videos to prospects days or hours before your call.
In the video, let your leads know who you are and explain what you’ll cover in the meeting. Now you are no longer just a salesperson, but you are a human, who took the time to record a video, and their connection to you is strengthened. They’ll know your face, feel at ease, and feel more obliged to show up.
If you’re running webinars, workshops or free events, aside from sending reminder emails, you can also send them a personalised reminder video before the event. In the video, you can reinforce the value of your event, share what you’ll discuss on the day and how the event will transform their business.
Onboard new customers
The onboarding process is the most critical part of the customer journey. This is where you get new customers to use your product. With that said, you need a good customer onboarding strategy in order to achieve a higher customer retention rate. But we see so many businesses struggle in this area.
If you want to create a better onboarding experience and get more customers to stick around, Bonjoro is the perfect tool for you. Send a personal video within the first few hours of your new customer signing up. Welcome them by name, let them know how they will be supported by you and your team, explain your product’s features and give them a signpost on the next best steps to take to get amazing value from your product.
Get reviews from customers
Your customers hold the key to unlocking untold profits for your business. So you need to be smart and collect reviews from your customers. This helps boost your presence in online search results and add credibility to your business. Not only that, but reviews also act as social proof to your potential customers and help them make a decision on whether or not they should do business with you.
Instead of sending templated emails, why not make it more personal by sending a video using Bonjoro and making a personal request for a review. Then make sure to read and reply to all reviews (good or bad). This helps build customer trust and they’ll know that you value their input. As a result, they may leave more reviews in the future.
How It Works
Once you’re ready to try this awesome tool, sign up for a free 14-day trial here.
After creating your account, your first step is creating a video task.
Create a Task
Before sending a Bonjoro video, you need to create a video task. There are three ways to create video tasks: add a person, add a group or upload a CSV.
To add a person or group, follow these steps:
- Log in to your Bonjoro account
- Click ‘New’ and select ‘Add a person’ or ‘Add a group’
- Enter in the contact’s information
- Enter in a task identifier and hit ‘Ok’
- Assign the task to a team member
- Click ‘Create’ to confirm and create the new task
If you want to upload a list of contacts, follow these steps:
- Log in to your Bonjoro account
- Click ‘New’ and select ‘Upload CSV’
- Select a CSV file from your device
- Click ‘Upload’ to save the new contacts
Once done, you’ll view the new contact in your task list. Then you can now start recording a video with Bonjoro.
Record and Send a Video
Now that your video tasks are ready, you can start recording and sending your first video on a desktop or mobile. Read the steps below on how to record using your webcam or mobile device.
- Log in to your Bonjoro account
- Select a contact from your task list
- Click ‘Record Now’ and start recording your video
- Pick a thumbnail for your video
- Select a template you want to go along with your video
- If you’re happy with your video, hit “Confirm and send”
If you want to discover more tools that will help you build a successful business, check out some of the tools we love here. Once on the page, you’ll find links to more than 30+ products, services and software tools, you should know about.
