Scalability refers to your business’s ability to manage increased workloads and demands. The increased demands could be in terms of amount or type of products or services your company provides. If the business put in place processes to anticipate and provide the increased capacity, it will be well placed to cater to the greater needs easily.
For example…
When Sandra decided to transform her personal coaching business into an online business, so she could coach and interact with clients worldwide, she built that business model with scalability in mind. The main business systems she used, things like her CRM, Word Processing and Presentation apps were all cloud-based, meaning that she could cater to the growing client base. Her business plan also has ideas like delivering group mentoring and motivational services to school children in mind, which will require the use of Skype-like functionality. This open delivery model means that Sandra has effectively planned for her business to be scalable.
