To make a business’s life simpler, many day-to-day activities like IT infrastructure, communications services such as helpdesks and many applications like email, word processing and even security and surveillance can be outsourced. These are called managed services as the provider ‘manages’ it for you. They could either specialise in a few or offer most or all services a modern business may need.
For example…
In Australia, Melbourne IT is one of the country’s largest managed IT service providers. At the risk of this sounding like an advertisement for the provider, they provide IT hardware installation, relocation and management, security and firewall maintenance, virtualisation as well as backup and recovery services. Having a business’s major IT infrastructure and services under one managed service provider is both good and bad.
