Have you ever had questions about a product, were unsure of how to operate it or just were very frustrated by it? You might have called or written to the shop where you bought it from or the company that manufactured it about your problem. These questions would have ended up with someone in the ‘Customer service department’ or the team responsible for handling customer inquiries and complaints.
For example…
I once had to call the Customer service department of my cable TV provider as they stopped transmission of an all-important England vs Germany football game right when David Beckham was charging towards the goal, ball in his stride! Luckily, the lovely lady at the Customer Service Department told me that I hadn’t missed the goal and the interruption was only temporary. The game was back on within 2 minutes and the super lovely lady was so nice to me, I forgot all about my frustrations…
